Pettr - How we use the data we collect

Pettr is an online service that was created by Caelisco to provide an affordability calculator around pet ownership. To this extent, the service collects survey data and builds aggregated datasets. In this first iteration, we deliberatey try to collect as little personally identifiable information as possible. If you want to read up more about Pettr, head to the about page. Existing Pettr services are free! You are not charged to make use of this service. Because Pettr makes use of survey information from the general public, Pettr cannot be held liable for the accuracy of the information presented to users, as it depends on the honesty of the individuals populating the service through each survey. Pettr works off of data that has been averaged across select data inputs in the calculation process of results. By reading this document, you will understand what services we provide, how we provide those services and what we do with your personal information. It is important that you read, understand and accept our terms if you would like to use this service. All around the website, you will see the following tag present:
version x.y
which clearly shows you which version of Pettr you are using. We plan on enhancing the UI, UX, brand, and services available to you, and this is a key visual that tells you what version of Pettr you're currently on. Cookies are used to identify return users, and we use Matomo for additional data analytics. We also make use of sessions. Pettr uses SSL site-wide.

Information we collect

The data that is collected and stored by Pettr are all the things you would expect that are necessary to run the service. Calculator data: Pettr is an online affordability calculator surrounding the purchase of, and continual upkeep, of pets. It is currently attuned to cats and dogs. When you use the calculator, the input form data you submit is saved in order to better understand how the calculator is being used. This information is saved against the cookie that was stored on your computer when you first visited the website, as well as any session data associated with that visit. Survey data: Pettr is a product that uses survey data to power the calculator. No personally identifying information is collected as a direct result of submitting a survey. Email address: At the end of the submission of a survey, Pettr does ask if you would like to email a copy of your unique survey identifier, along with a check to see if you are interested in receiving product updates and marketing from Pettr. If you fill this form and submit it, your email address is stored in an AES encrypted blob, along with a whirlpool hash for indexing. You can use the email that was sent to you to opt-out of marketing. IP information: We store IP information against the cookie that was initially set when you first visit the website. This information is used to help determine your location for ease-of-use of the calculator and survey.

Information Usage

We use the information we collect to operate and improve our website, apps, and customer support. Pettr does not sell personally identifiable information, and will not distribute any personal information to outside parties without your consent. Aggregated information based on survey data, calculator data, could be sold to third party companies. This information will not include any personally identifiable information (email addresses, IP addresses), but could include city and country location data. We may disclose your information in response to legal requirements, court orders, or subpoenas; to exercise our rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, or violations of our policies; to prodect our rights and propety. In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, any user information collected may be among the transferred assets.

International Transfer of Information

Information may be processed, stored, and used outside of the country in which you are located. Pettr currently stores location data in South Africa. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used. Pettr takes every effort to secure personally information collected.

Information for European Union Customers

By using Pettr and providing your information, you authorise us to collect, use, and store your information outside of the European Union.


Pettr does not require registration to make use of the Pettr Calculator or Pettr Survey services.

Your responsibilities and obligations

When you use Pettr, you implicitly cofirm that: - you have read, and agreed, to these terms and will use Pettr according to them - by using our site or apps, you consent to our policies - Pettr does not take on any of your obligations or responsibilities - information provided to us is accurate, and true

Intellectual property rights and domain name use

All intellectual property on our website, the Pettr website, and Caelisco website, including but not limited to content, design elements, databases, text, graphics, drawings, images, icons, logos, trade names, service marks, hyperlinks and domain name(s), whether registered or not ("intellectual property") is either our intellectual property, that of our affiliates or is licensed to us. You may not use the intellectual property without getting our prior written consent. You also won't try and infringe on our intellectual property, or other rights, e.g.: publishing content that belongs to us without our permission.

Advertising and sponsorship

Pettr may contain advertising and sponsorship from third parties, but we cannot be responsible for any errors or inaccuracies in it.

Disclaimers and warranties

We cannnot guarantee accuracy through the use of Pettr's calculator service, as the data that powers the engine is built from volunteers that provide us with data. Your information and opinions on Pettr do not belong to us, and we do not necessary support or guarantee their accuracy. You indemnify Pettr, and Caelisco, from any liability, loss or legal action, made either by you or a third party, or if you breach these terms, even after this agreement ends. We will not be responsible or liable for any loss, injury, expense or damage of any nature whatsoever, caused by our acts or omissions, and which you or any other person who accesses, uses or relies on our services, may suffer. We will not be responsible for lost profits, revenues, or data, financial losses or indirect, special or consequential.

Disupte resolution and governing law

These terms, together with your use of Pettr, are governed by South African laws. In the event that you and we have a dispute, we both consent to the dispute being resolved in the High Court of South Africa, Gauteng Local Division, Johannesburg, South Africa, or in our sole discretion we may elect to have the dispute resolved in the Gauteng Division of the High Court of South Africa, Pretoria, South Africa (which has concurrent jurisdiction with the Johannesburg Court).

Notices, communication and storage and protection of information

Communications between you and us will occur mainly through electronic communications (email) and by telephone. Please be aware that the integrity of electronic communications and telephones cannot be guaranteed and we will not be liable for any breach of security that may occur during such communication.

Legal advice

If you are not sure of any part of our terms, please get legal advice before accepting them. We will not be responsible for any legal costs you may incur to get the advice. Our privacy policy terms may change from time to time. When we change them, the changes will be made on our website. You must ensure that you visit our website and regularly read this privacy policy. Although we do not promise to do so, we may give you notice of any changes we think are important. You have the right to have your personal information processed lawfully. Your rights include the right: 2.1. to be notified that your information is being collected or that your information has been accessed or acquired by an authorised person e.g. where a hacker may have compromised our computer system; 2.2. to find out whether we hold your personal information and to request access to your personal information; 2.3. to request us, where necessary, to correct, destroy or delete your personal information; 2.4. to object, on reasonable grounds, to the processing of your personal information; 2.5. to object to the processing of your personal information for purposes of direct marketing, including by way of unsolicited communications; 2.6. not to be subject, in certain circumstances, to a decision which is based solely on the automated processing of your personal information; 2.7. to submit a complaint to the Regulator if you believe that there has been interference with the protection of your personal information or if you believe that an independent adjudicator who may be resolving your complaint against us, has not decided the matter correctly; and 2.8. to institute civil proceedings against us if you believe that we have interfered with the protection of your personal information. In the event that we transfer or store your personal information outside South Africa, we will take all steps reasonably necessary to ensure that the third party who receives your personal information is subject to a law, binding corporate rules or binding agreement which provides an adequate level of protection equal to or better than ours.

How to contact us

If you have questions and/or comments about our privacy policy or need to protect any of your rights set out in this policy, please contact our information officer on email address [email protected]

Copyright © 2020 Caelisco | Pettr is a product of Caelisco

Transparency | Pettr makes use of the following technologies to provide its service to you:
sessions and cookies location information from your IP address
For more information about what we collect, and why we collect it, please review our privacy information.